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ISS Facility Services AG

ISS to increase organic growth by accelerating its Key Account transformation

ISS, a leading global provider of facility services, today announced its intention to increase organic growth to 4-6% per annum by accelerating its transition towards Key Account customers.
ISS has proven its ability to win and grow Key Account customers and now plans to strengthen its position further in a market place that offers compelling, long-term growth potential. A two-year programme of expedited investment will catapult delivery capabilities and the Key Account customer value proposition. This investment will encompass services (e.g. workplace, technical, catering) and platforms (e.g. technology, data and innovation). It will include project-related operating expenditure, capital expenditure and selected M&A.

This transformation will be fully financed by reallocating capital from areas that are not core to the Key Account strategy.
  • Operations in 13 countries will be divested – Thailand, Philippines, Malaysia, Brunei, Brazil, Chile, Israel, Estonia, Czech Republic, Hungary, Slovakia, Slovenia and Romania. These country exits will not impact our delivery to Global or Regional Key Account customers.
  • In addition, the exit from non-core services will be concluded by divesting a number of business units across the group – entirely consistent with ISS’s strategy of recent years.
  • All country and business unit divestments are expected to be completed by the end of 2020.
  • These divestments will significantly simplify the business, reducing complexity and risk.
  • The two-year programme of expedited investment is expected to yield attractive financial returns.
André Nauer, CEO ISS Switzerland, commented:
“ISS Switzerland has been successfully pursuing a Key Account customer strategy for several years now. For this reason, the communicated changes, along with a strengthened focus on organic growth through Key Accounts have no impact on ISS Switzerland. On the contrary, I am convinced that we will benefit from these strategic decisions as this acceleration of our strategy will improve our offering for Key Account customers and we will be able to respond more explicitly to their needs.”

ISS’s strategy – The ISS Way – has already created a more focused organisation, with stricter decision-making around the customers it wishes to serve and the services it provides. Considerable progress has been made, in driving growth of Integrated Facility Services (IFS) for Key Account customers, especially Global Key Accounts. ISS will now strengthen and fully leverage its operating platform to drive stronger organic growth into the medium term.



For investor enquiries
Martin Kjær Hansen, Head of Group Investor Relations, ISS World Services A/S, +45 38 17 64 31
Louisa Grue Baruch, Senior Investor Relations Manager, ISS World Services A/S, +45 38 17 63 38

For media enquiries
Rajiv Arvind, Senior Communications Manager, ISS World Services A/S +45 38 17 62 11
André Nauer, CEO ISS Switzerland, +41 79 352 76 84



Company Profile

ISS Switzerland is the leading facility services company in Switzerland. The company has more than 12,000 employees and a formidable presence, with 36 branches nationwide and in the Principality of Liechtenstein. The company was founded in 1967 and generated total sales of CHF 789 million in 2017. ISS focuses on providing Integrated Facility Services (IFS) to preserve the value of buildings, facilities and infrastructure. The range of Integrated Facility Services includes Facility Management, Support Services, Property Services, Security Services, Cleaning Services and Infrastructure Services.
ISS Switzerland is a subsidiary of the global market leader, the ISS Group, with headquarters in Copenhagen, Denmark. The ISS Group whose shares are listed on NASDAQ OMX, Copenhagen, is active in over 70 countries and engages approx. 480,000 employees.