Digital innovations are worthwhile when they offer tangible added value: higher service quality, greater user satisfaction and increased efficiency for businesses. With the Smart Hospitality app, ISS measurably enhances the service level of digitalised facility management services.
The demands placed on modern workplaces are constantly evolving. Flexible space concepts and dynamically adaptable services are in high demand. The ISS Smart Hospitality App is a step toward better meeting these demands. It combines IoT technology, real-time data, and automated processes into an integrated system. At ISS headquarters in Zurich - our “Living Lab” - we are testing the app in a live environment and continuing to develop it in collaboration with our customers.
From Sensor to Service Request
The Smart Hospitality App brings together technology, service quality, and user needs. At the heart of the application is data collection via sensors on doors, air quality monitors, or devices such as fire extinguishers and defibrillators. As soon as a defined threshold is reached - for example, 100 door openings in a restroom facility - the system automatically generates a service order. This order, along with the specific location and task description, is sent directly to the mobile devices of the on-site employees, the “Smart Stewards.” The task can be completed immediately. Upon completion, the service is digitally documented in the system, including a timestamp and proof of service. The result: a high-quality, transparent, and standardized process.
Customizable Services
In addition to automated triggers, services can also be requested manually. Users can initiate service requests via QR codes or service buttons directly from their work environment. These requests are integrated into the process and take into account location, service level, and priority. In this way, companies define their customizable services, thereby increasing response speed, service quality, and employee satisfaction.
The Benefits at a Glance
The Smart Hospitality App offers measurable benefits for users, operations, and building management:
Cost efficiency through automated, on-demand services
Transparency at all levels - from order placement to billing
Scalability for multi-site environments without additional administrative overhead
User-centric approach through customized, location-based service configuration
Real-time responsiveness through continuous data collection and immediate assignment
A new standard for smart services
The Smart Hospitality App demonstrates how digitalization can be applied in practice to building management: as a functional tool for efficient, transparent, and, above all, user-oriented services. The combination of sensor technology, an intuitive app, and the ability to manually trigger service requests optimizes building management in a sustainable way.
Another advantage: It can be adapted to a wide variety of building requirements - from individual office spaces to complex multi-site structures. This is how we envision the future of smart building management.
“The app is ISS’s digital response to the needs of modern work environments. It combines IoT, real-time data, and automated processes into an intelligent order management system for measurably higher efficiency, service quality, and user satisfaction.”
Roger Gygli, Head of Digital Transformation, with ISS since 2017