ISS Switzerland provides support services such as reception, internal logistics, mailroom, scanning, archiving, and workplace services - ensuring that operations run smoothly and allowing your teams to focus on their core tasks.
So that everything works in the background
More Relief for Your Business
Many internal tasks are essential, but they take up time and resources. ISS Switzerland organizes support services with experienced staff, clear processes, and flexible solutions - ensuring smooth operations, better service quality, and greater focus in day-to-day work.
Professional Support for Internal Processes
With well-coordinated teams, clear standards, and expertise in customer service, we reliably handle support tasks - from reception and mailroom services to administrative and logistical services.
Customize services to fit your needs
Whether it's fluctuating workload, short-term demands, or new locations: ISS Support Services can be flexibly scaled and integrated into your existing processes.
Making Processes More Digital and Efficient
Digital solutions for mail processing, scanning, archiving, tickets, and service requests create transparency, streamline processes, and make internal services easier to manage.
Services That Make the Workday Easier
Reception, meeting services, workplace management, and internal logistics shape how employees and guests experience a location. ISS ensures that these touchpoints are handled professionally, courteously, and reliably.
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Our experts can advise you on services that streamline internal processes, improve service quality, and make your teams’ day-to-day work easier.
Optimized Document Management
ISS quickly set up a Mail & Scan Center for a client. By implementing an enterprise content management system and digitizing mail and archives, the flow of information was accelerated, process reliability was improved, and administrative overhead was reduced.
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Find the right solution for your needs. Our experts will provide you with personalized advice, with no obligation.
Our Support Services Offerings
ISS handles a wide range of support tasks related to building operations - from reception and mail services to internal logistics and administrative services.
Make a good first impression. Our staff members welcome employees and visitors warmly and handle their requests professionally. This includes transferring calls, responding promptly to inquiries, and coordinating appointments and reservations. You can also delegate administrative tasks such as managing parking spaces, keys, and access permissions.
Increase caller satisfaction with ISS Switchboard Management. It manages the entire flow of communication within the switchboard. Incoming calls are routed quickly and accurately to the right contacts, as our staff forward them to the appropriate parties. Through careful triage, they handle urgent matters immediately, ensuring that no inquiry goes unanswered. In addition, our team provides initial information to ensure that relevant details are available right from the first point of contact.
Host successful events with ISS’s support services. These include meticulous planning, organization, and execution, with our team taking every detail into account. We select and book the right venue or room with the same precision we apply to managing attendees. To ensure everything runs smoothly, we manage the technical infrastructure, complemented by appropriate seating and other necessary equipment. We also tailor the catering options individually to each event.
Work with our experts to create modern and motivating work environments. We focus on efficient workspace planning and practical technologies. Design workspaces specifically tailored to your employees’ needs to increase their satisfaction while supporting your business goals.
Benefit from carefully planned moves that go smoothly from start to finish. ISS handles the packing, transport, unpacking, and subsequent setup. At the same time, our team ensures effective communication across various points of contact through efficient stakeholder management. This ensures a smooth transition to the new environment without time-consuming disruptions.
You can rely on ISS’s professional mail management services. These include handling incoming and outgoing mail and packages, as well as a professional front-desk service. Our specialists also organize the distribution of mail, whether internally or via couriers. In addition, ISS provides digital access to incoming mail, either through a digital mailbox or via Scan2Mail.
Digitize your paper documents - including process mail, invoices, and archived records - with ISS Technical Facility Management. Define interfaces, formats, and metadata according to your specific requirements, and we’ll ensure integration with your existing systems. In this way, ISS minimizes administrative overhead and makes it easier to access important documents.
Have your archives managed either on-site or off-site, depending on your needs. ISS handles the centralization, inventory, and relocation of your archives. Depending on your requirements, we make the archived documents available in both physical and digital formats. This facility support service allows you to manage your archive holdings flexibly and significantly simplifies access to important documents.
Ensure efficient workflows in your company with professional document processing. ISS handles the bulk mailing of contract documents, invoices, and other printed materials. With a well-organized mailing process, we process all important documents with precision and deliver them to recipients on time.
You can rely on us for the data-protection-compliant destruction of documents and files containing sensitive or personal information. ISS also ensures the secure disposal of electronic data storage media. The entire process is designed to uphold security standards - from storage and transport to the multi-stage shredding process and subsequent recycling.
Here's How We Implement Solutions
Learn how we work with our clients to implement concrete solutions. Real projects, clear results, and insights into our services.
Facility Support Services at a Glance
Answers to frequently asked questions about our Facility Support Services and their use in building operations.
Outsourcing support services relieves the burden on internal teams, allowing them to focus more on their core responsibilities. ISS handles recurring tasks such as reception, mailroom operations, scanning, archiving, meeting services, and internal logistics with clear processes, trained staff, and reliable service quality.
ISS provides support services for day-to-day operations and building management - including reception services, switchboard management, event and meeting services, workplace management, relocation services, mailroom services, scanning, archiving, output services, and document disposal. These services are tailored to the specific location, organization, and internal processes.
ISS operates using defined processes, trained teams, and clear lines of responsibility. Especially when it comes to sensitive tasks such as mail processing, scanning, archiving, or document disposal, we ensure transparent workflows, the confidential handling of information, and careful documentation of our services.
ISS’s support services can be scaled flexibly - for example, in response to fluctuating workloads, new locations, internal relocations, events, or last-minute needs. Our teams integrate into existing processes and tailor services, resources, and time slots to your organization’s needs.
Digital mail processing speeds up the flow of information and reduces manual steps. ISS can organize mail receipt, scanning, archiving, and document management in a way that makes information available more quickly, processes more transparent, and administrative workflows more efficient.