ISS is committed to ethical and responsible business conduct. This commitment is firmly rooted in ISS’s values—unity, honesty, responsibility, entrepreneurship, and quality—and is further defined in the Code of Conduct.
INTEGRITY & RESPONSIBILITY
Code of Conduct and Speak Up
CODE OF CONDUCT
ISS Code of Conduct
The ISS Code of Conduct applies to all ISS companies and employees worldwide. It defines the core principles for acting with integrity and responsibility and for transparent corporate governance in accordance with ISS’s values.
It serves as a binding guide for daily conduct—both in day-to-day work and in interactions with colleagues, customers, their employees, business partners, and other stakeholders.
REPORT INTEGRITY ISSUES
Speak Up
In accordance with ISS’s values and Code of Conduct, business integrity is non-negotiable for ISS. ISS is committed to conducting all business activities in compliance with applicable laws and high ethical standards.
ISS has implemented a Speak Up Policy and a corresponding reporting system that enables employees, customers, business partners, and other stakeholders to report concerns safely and confidentially.
If there is any indication that the ISS Code of Conduct, internal policies, or applicable laws and regulations are being violated, ISS strongly encourages employees to speak up.
Every report helps identify risks early, address misconduct, and protect ISS’s integrity and reputation.
Speak Up System
If you would like to report a concern under the Speak-Up Policy, you can submit the matter through the Speak-Up system. All reports are treated anonymously and confidentially, unless you specify otherwise. To facilitate the investigation of the matter, you should identify yourself and explain your concern in sufficient detail.
You can submit a report through the Speak-Up system, which is operated by an independent third party. The Speak-Up system is accessible both through your company’s website in your local language and through the ISS World Services Group website. The ISS Speak-Up system is available 24/7 to both employees and third parties. You can submit reports in multiple languages.
When you submit a report, the system does not log the IP address of the computer or mobile device you are using and does not use cookies.
You can file a report at any time by calling the landline or toll-free number set up in your country. The staffed Speak-Up hotline is operated by an independent third party that allows for confidential and anonymous reporting.
You can speak with a call center representative and receive assistance from an interpreter. Please note that when reporting a case via the telephone hotline, there may be wait times before an agent and/or translator can answer your call. If you wish to speak in a language other than English, you must ask the agent to connect you with an interpreter.
ISS Speak Up hotline numbers with staff:
* In China, 400 numbers are a popular alternative to traditional 800 numbers, as cell phones cannot access toll-free 800 numbers. Since this is a cost-sharing number, callers are charged minimal local rates.
Australia
0282527800 (Local number)
1800497187 (toll-free number)
Austria
+4314360040 (local area code)
0800376306 (toll-free number)
Belgium
023133743 (local number)
080076934 (toll-free number)
Canada
4377025955 (area code)
8888842898 (toll-free number)
Chile
229381090 (area code)
800914136 (toll-free number)
China
02180514593 (area code)
4006137002 (Shared cost*)
Czech Republic
234076513 (area code)
800701054 (toll-free number)
Denmark
78713897 (area code)
80887692 (toll-free number)
Finland
0942720554 (area code)
0800913363 (toll-free number)
France
0973053684 (area code)
0801230213 (toll-free number)
Germany
032 229990192 (area code)
08001817865 (toll-free number)
Hong Kong
1756844 (local number)
800969226 (toll-free number)
Hungary
0613237548 (local number)
0680080385 (toll-free number)
India
08071279845 (area code)
0008000503120 (toll-free number)
Indonesia
02150996849 (area code)
00180349248340560 (toll-free number)
Ireland
014311025 (area code)
1800851328 (toll-free number)
Italy
00230578564 (area code)
800035837 (toll-free number)
Japan
0345639645 (local number)
0120120764029 (toll-free number)
Lithuania
37066101878 (area code)
880031790 (toll-free number)
Malaysia
01546000734 (local number)
1800814501 (toll-free number)
Mexico
3321010021 (local number)
018008804560 (toll-free number)
Netherlands
0202628687 (local number)
08000227086 (toll-free number)
New Zealand
098886471 (area code)
0800444143 (toll-free number)
Norway
+4732993095 (area code)
80024584 (toll-free number)
Poland
221530052 (local number)
0800 1210192 (toll-free number)
Portugal
0304502654 (area code)
800815004 (toll-free number)
Romania
0312295179 (local number)
0800890461 (toll-free number)
Singapore
31051279 (local number)
8008528454 (toll-free number)
Spain
931222764 (Local number)
900953465 (toll-free number)
Sweden
+46731214174 (area code)
0200890030 (toll-free number)
Switzerland
0225510224 (local number)
0800225221 (toll-free number)
Turkey
3124010137 (local number)
08006212206 (toll-free number)
United Arab Emirates
0600521603 (local number)
800085231027 (toll-free number)
United Kingdom
02039877736 (local number)
08082389893 (toll-free number)
United States
2102481441 (Local number)
8882869736 (toll-free number)
You can contact the Head of Internal Audit by email at issgi-speakup-all@group.issworld.com.
All inquiries will be handled confidentially and in accordance with the Speak Up Policy.
Head of Group Internal Audit
ISS World Services A/S Buddingevej 197
DK-2860 Søborg
Denmark
Phone: +45 3817 0000
What to Report in the Speak Up System
The Speak Up channel serves as a secure and confidential channel for reporting suspected misconduct, possible violations of regulations or internal policies, or concerns that could adversely affect ISS’s reputation, operations, and performance and that, due to the nature of the issue, cannot be reported through normal reporting channels.
You can determine whether your concern should be reported through the Speak Up system by consulting the Speak Up Policy.
You can determine whether your concern should be reported through the Speak Up system by consulting the Speak Up Policy.
Concerns regarding your employment conditions or local workplace issues—such as conflicts with coworkers and managers, disciplinary actions, and the accurate and timely payment of wages and benefits do not fall within the scope of the Speak Up Policy and should normally be reported to your local supervisor or the local Head of People & Culture and resolved locally.
If you do not feel comfortable raising your concern through local reporting channels, or if the matter is not resolved satisfactorily, please use the Speak Up system to report your concern.
Investigation Procedures
Your concern, submitted via the online hotline or the employee hotline of the Speak Up system, will be reviewed by an external law firm to rule out any conflicts of interest, before the report is forwarded to the Group’s Internal Audit management or to the relevant ISS committees.
The Head of Group Internal Audit (i) receives all reports and acknowledges them within seven days, (ii) assesses the severity and credibility of the report, and (iii) determines the appropriate measures accordingly. Some reports can be resolved without further investigation.
The Head of Group Internal Audit may discuss your report with the ISS Business Integrity Committee or the ISS Audit & Risk Committee and all members of senior management. The Head of Group Internal Audit may also engage external auditors, investigators, and/or legal counsel to assist with the investigation and analysis of the findings.
If an investigation reveals a violation of ISS policies and/or laws and regulations, appropriate corrective actions will be taken. To the extent permitted by law and depending on the circumstances, ISS will inform you of the measures planned or taken following the report, as well as the reasons for those measures.
Protection—No Retaliation Against Reporters
If you report a concern to ISS in good faith, we will ensure that you are not discriminated against or subjected to retaliation as a result of a Speak-Up report.
National laws that may provide you with greater protection as a result of the Speak-Up report and the investigation will supplement or supersede this policy.
Retaliation is defined as any direct or indirect act or omission that causes or may cause the reporter unjustified harm. If you believe that retaliatory measures have been taken against you because you reported an incident or participated in an investigation, you should report this immediately to the Group’s Internal Audit management (see contact information below) or via the Speak Up system. All such reports will be investigated confidentially.
Alternative Reporting Options: Reporting to Authorities
If you reside in the EU, you may—instead of contacting ISS—report a suspected violation to the external reporting channel available in your country. The external reporting channel is managed by a local authority in your country and allows you to file a report similar to an internal report to ISS.
Information on which authority manages the external reporting channel can be found on the website for responsible business conduct and Speak Up in your country.
In Denmark, the external reporting channel for whistleblowers is the Danish Data Protection Agency.
We recommend that you report concerns to ISS first.
Personal Data
The collection, processing, and disclosure of personal data submitted via the Speak Up system are carried out in accordance with applicable data protection laws, including the EU General Data Protection Regulation and the Danish Data Protection Act.
The nature of the concerns could include the following:
- unlawful acts, such as criminal acts including breaches of confidentiality, misuse of funds, theft, fraudulent misrepresentation, embezzlement, fraud, and bribery;
- financial fraud, such as manipulation of accounting records, failure to comply with internal control procedures, misappropriation of assets, or fraudulent statements;
- Bribery or corruption, e.g., conflicts of interest, bribery, sponsorship, donations, gifts, or kickbacks;
- Serious misconduct by senior management that cannot be reported through local channels without risking negative consequences;
- Violations of competition law, e.g., price-fixing, exchange of price-sensitive information, or collusion with competitors;
- serious threats to the environment, health, or safety, including food safety;
- Activities that constitute serious improper conduct under laws, contracts, or agreements, such as discriminatory practices, sexual harassment, the use of child labor, or human rights violations;
- violations in other areas as defined by the EU Whistleblower Directive, such as public procurement, money laundering and terrorist financing, product safety and compliance, public health, data protection, and breaches of information security.