Cleaning and Housekeeping

Our expert ISS team handles all cleaning operations and housekeeping tasks at your healthcare facility. These include, among other things, routine and deep cleaning, operating room cleaning, post-discharge cleaning (including beds), and cleanroom cleaning in sensitive GMP facilities. Our services also include window and facade cleaning, post-construction cleaning, ventilation system cleaning, room decoration, waste management, curtain care, and materials management. Hygiene consulting is also an integral part of facility management in the healthcare sector. In this way, we ensure hygiene, preserve the value of your facilities, and create a welcoming atmosphere so that patients and stafffeel comfortable at all times.

Professional facility management in the healthcare sector requires a reliable laundry service and efficient textile care, just as in the life sciences and pharmaceutical industries. Our team handles laundry processing and finishing, as well as mending, laundry labeling, and consumption monitoring. If the laundry is processed externally rather than on-site, we handle incoming goods inspection, support quality assurance, and organize the distribution of laundry throughout the facility.

To ensure that patients enjoy a comfortable stay, our hospitality service leaves nothing to be desired. From a personal welcome on the ward to regularly made-up beds and assistance with discharge, our services cover everything. Our business catering also includes a meal and beverage service, food handling on the ward, and a dishwashing service. The concierge service additionally takes care of patients’ special needs and requests. Our floral service and plant care foster an atmosphere that promotes personal well-being and positively enhances your reputation.

ISS Facility Management in the healthcare sector offers comprehensive logistics support. Laundry and waste transport ensure a clean and safe environment. Mail services, courier services, and the transport of supplies and medications enable the efficient distribution of important resources. With meal, bed, and patient transport, we ensure that operations run smoothly. Additional services such as moving services, transportation services, and waste disposal and recycling round out our offerings. In this way, we ensure optimal operations and promote high patient satisfaction.

Engineering and Maintenance

Our specialized staff for technical facility management and maintenance ensure that processes run smoothly. This includes building cleaning and outdoor facility maintenance, as well as the maintenance and repair of all technical systems. Through regular inspections, our employees identify potential problems early on and prevent breakdowns. If unexpected malfunctions occur, the on-call service responds quickly to ensure stable operations at all times. The winter service ensures safe access points and pathways during the cold season. Thanks to the ISS Climate Protection Roadmap and efficient energy management , you can reduce energy consumption, comply with legal requirements, and optimize your operations. Landscaping rounds out sustainable facility and real estate management while also creating an attractive environment.

As part of our healthcare facility management services, our reception services ensure that all patients feel welcome. Our friendly staff handles check-in and guides patients , visitors, and guests through your facility. This helps everyone find their way quickly and easily.

Organized space management ensures the optimal use and maintenance of all facilities. The cafeteria and kiosk services provide meals and refreshments for patients, visitors, and staff. Our specialized staff is also happy to handle the preparation of rooms (e.g., setting up seating, providing beverages) as well as technical support and host services for conference rooms.

With our ISS security services, you can create a safe environment for patients, visitors, and staff. Whether it’s security consulting or professional guard services - protecting your facility is our top priority. Access controls secure sensitive areas and prevent unauthorized entry. Parking management ensures orderly and secure parking, while our night patrols provide security and peace of mind around the clock.

What measures do we take in healthcare facility management to ensure compliance with standards?

Regular training for our employees and ongoing updates to our methods are central components of our strategy. With our Pure Space Healthcare product, we are pursuing a targeted strategy for cleaning and disinfection in the healthcare sector to effectively reduce the spread and transmission of germs.

How do we ensure the quality of our facility services in the healthcare sector?

Our quality assurance is based on a comprehensive system. A key element is our in-house quality tool, Monitoring@ISS, which is accessible to both our customers and us. This tool enables detailed analyses that allow us to continuously monitor and improve the quality of our services. We also rely on monitoring, internal training, and audits. Thanks to constant process controls and clearly defined workflows, our employees carry out all tasks efficiently and professionally.

How do we support sustainability and environmental management as part of our facility management services for the healthcare sector?

Our employees use eco-friendly cleaning and laundry detergents. In addition, we rely on innovative technologies and continuously test new solutions. The first clinics are already seeing success with ISS products. In this way, we’re setting new standards for sustainable cleaning: We’re reducing the use of cleaning chemicals, minimizing logistical effort, and cutting down on packaging waste - all while actively helping our clientsachieve their sustainability goals .

How do we structure communication with local service providers in the context of our facility services for the healthcare sector?

We encourage communication and ensure that knowledgeable contacts are available on-site at all times. To streamline collaboration, we use a shared document repository that enables quick and secure access to important documents and information. In addition, we rely on clear governance structures that transparently define responsibilities and processes. In addition to formal meetings and defined procedures, we encourage informal exchanges to foster open communication and trust-based collaboration.

What experience have we gained with facility management for healthcare facilities?

We bring over 45 years of experience in the Swiss healthcare sector. This long-standing expertise enables us to develop customized facility solutions that meet the specific requirements of the healthcare sector. Our global partnerships and projects in various countries have provided us with in-depth insights and proven best practices, which wecontinuously apply and refine at approximately 145 healthcare facilities across Switzerland.

Healthcare

So that everything can revolve around the patients

Our Facility Services ensure that hospitals, clinics, and health centers operate reliably. While medical teams focus on providing care, we take care of hygiene, technology, and smooth operations.

ARV09686 Processed on June 19 at Claraspital in Basel 0028-1

Hygiene, Technology, and Logistics

Facility Services for Reliable Hospital Operations

Day-to-day hospital operations require the highest standards of hygiene, reliable processes, and precise coordination. ISS Switzerland supports healthcare facilities with integrated services that protect sensitive areas, ease the burden on medical teams, and enable safe, efficient operations.

Cleaning

Clean and safe environments are crucial in the healthcare sector. Our specialized cleaning teams ensure that all areas - from patient rooms to sensitive hospital areas - meet the highest hygiene standards.

Activities that Support Care

Help address the shortage of skilled workers and free up time for what really matters: ISS puts patients first, takes on numerous tasks, and lightens the load on nursing staff to ensure a comfortable stay.

Technical Services

Healthcare facilities are highly complex infrastructures. Our technical services ensure that building systems, equipment, and infrastructure operate reliably.

Contact

Talk to us

Find the right solution for your needs. Our experts will provide you with personalized advice, with no obligation.

Success Stories

What a Building Does to People

When a hospital undergoes a renovation, a new operational framework emerges that places facility services at the center. What looks on paper like project phases - handover, commissioning, stabilization - is, in everyday life, an emotional, demanding, and often chaotic undertaking. At the Baden Cantonal Hospital (KSB), the move to the new building has not only changed processes but also turned expectations, relationships, and routines upside down.

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Comprehensive Services

Our Services for the Healthcare Industry

ISS Switzerland supports healthcare facilities with services in hygiene, technology, logistics, hospitality, and operational management - tailored to the needs of sensitive and high-traffic environments.

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Success Stories

Successful Implementation at St. Clara Hospital in Basel

Implementing a comprehensive range of services—from specialized and routine cleaning to dishwashing services and outdoor area cleaning - requires precise planning, ongoing training, and a customized approach tailored to the highly complex demands of day-to-day hospital operations.

Read the article

Client Projects

Here's How We Implement Solutions

Together with our clients, we develop solutions for complex buildings and infrastructure. Discover a selection of our projects and learn how our services make a difference in everyday life.

services

Where healing takes place – round the clock

Hospitals, nursing homes, and rehabilitation clinics operate around the clock—as do their service providers.

employees

When hygiene saves lives

In the operating rooms at Claraspital Basel, every minute counts. There’s hardly any time between surgeries—and that’s when Merlyn Schäfli steps in.

services

Successful implementation at St. Clara Hospital, Basel

Implementing a comprehensive range of services requires careful planning.

services

When it comes to patient care, there can be no compromises

A discussion with Sandra Zurlinden Fluck, Head of Housekeeping at Schaffhausen Hospitals; Martina Fässler, Head of Key Accounts Healthcare at ISS; and Susanne Joost, ISS Site Manager for Schaffhausen Hospitals.

services

Providing a bespoke service to the Freiburg Hospital for 25 years

The growing demand for outpatient services, the shortage of skilled workers, and cost pressures require ongoing adjustments and optimizations in operations.

services

«The biggest challenge is resource management»

The HFR hospital in Fribourg and ISS have been working together for 25 years. Andreas Berger tells us how the partnership has evolved and what matters most.

services

At the USZ Airport, the demands on facility management are particularly high

The University Hospital of Zurich’s (USZ) new outpatient health center at the airport poses complex challenges for facility management.

services

USZ Airport: Cleaning and building services provided by ISS

The USZ is outsourcing ISS facility management services at the new health center at Zurich Airport.

services

Partners for 30 Years: ISS and Schaffhausen Hospitals

ISS has been providing cleaning services for the Schaffhausen hospitals for 30 years. Due to the shortage of skilled workers, healthcare institutions are increasingly considering ways to relieve nursing staff of non-nursing tasks.

Important Questions

What You Should Know About Facility Services in Healthcare

To ensure that the healthcare system can focus entirely on people, reliable behind-the-scenes processes are essential. Here, we answer key questions about our services in the areas of hygiene, technology, logistics, and support functions.

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So that everything can revolve around the patients

Facility Services for Reliable Hospital Operations

Cleaning

Activities that Support Care

Technical Services

Talk to us

What a Building Does to People

Our Services for the Healthcare Industry

Cleaning and Housekeeping

Laundry

Hospitality Industry

Logistics

Engineering and Maintenance

Reception

Space Management

Safety

Successful Implementation at St. Clara Hospital in Basel

Here's How We Implement Solutions

Where healing takes place – round the clock

When hygiene saves lives

Successful implementation at St. Clara Hospital, Basel

When it comes to patient care, there can be no compromises

Providing a bespoke service to the Freiburg Hospital for 25 years

«The biggest challenge is resource management»

At the USZ Airport, the demands on facility management are particularly high

USZ Airport: Cleaning and building services provided by ISS

Partners for 30 Years: ISS and Schaffhausen Hospitals

What You Should Know About Facility Services in Healthcare

What measures do we take in healthcare facility management to ensure compliance with standards?

How do we ensure the quality of our facility services in the healthcare sector?

How do we support sustainability and environmental management as part of our facility management services for the healthcare sector?

How do we structure communication with local service providers in the context of our facility services for the healthcare sector?

What experience have we gained with facility management for healthcare facilities?

So that everything can revolve around the patients

Facility Services for Reliable Hospital Operations

Cleaning

Activities that Support Care

Technical Services

Talk to us

Please contact us

What a Building Does to People

Our Services for the Healthcare Industry

Cleaning and Housekeeping

Laundry

Hospitality Industry

Logistics

Engineering and Maintenance

Reception

Space Management

Safety

Successful Implementation at St. Clara Hospital in Basel

Here's How We Implement Solutions

Where healing takes place – round the clock

When hygiene saves lives

Successful implementation at St. Clara Hospital, Basel

When it comes to patient care, there can be no compromises

Providing a bespoke service to the Freiburg Hospital for 25 years

«The biggest challenge is resource management»

At the USZ Airport, the demands on facility management are particularly high

USZ Airport: Cleaning and building services provided by ISS

Partners for 30 Years: ISS and Schaffhausen Hospitals

What You Should Know About Facility Services in Healthcare

What measures do we take in healthcare facility management to ensure compliance with standards?

How do we ensure the quality of our facility services in the healthcare sector?

How do we support sustainability and environmental management as part of our facility management services for the healthcare sector?

How do we structure communication with local service providers in the context of our facility services for the healthcare sector?

What experience have we gained with facility management for healthcare facilities?