Hospitals, care homes and rehabilitation clinics operate round the clock – as do their service providers.
We spoke to Martina Fässler, Head of Key Accounts Healthcare, about how ISS supports the healthcare sector, what makes these environments so unique, and why specialised cleaning plays a key role.
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Martina, what exactly does ISS do in the healthcare sector?
Healthcare providers are facing growing pressure: more patients, fewer staff, stricter hygiene standards, and increasing demands for sustainability.
ISS understands these challenges and offers customized, integrated services that are both smart and people-centered. Our specialized teams ensure that everything runs smoothly behind the scenes, so that healthcare professionals can focus on what matters most: patient care and recovery.
What sets healthcare facilities apart from a typical office building?
Healthcare facilities are complex environments with unique requirements. Unlike office buildings, they operate around the clock, must comply with strict hygiene regulations, and house vulnerable individuals. These facilities are places of healing and progress - there is no room for error here.
The services provided must be precisely tailored to clinical processes. A cleaning team doesn’t simply follow a schedule; it works hand in hand with the nursing teams. Meals are part of the treatment, and technical problems can quickly lead to critical situations. Providing services in the healthcare sector therefore requires more than just efficiency - it requires empathy, precision, and a strong sense of responsibility. This is exactly where ISS comes in.
What services does ISS offer in the healthcare sector?
ISS offers specialized services that are perfectly tailored to the individual needs of each facility. Our teams work according to strict hygiene protocols, document every step, and actively support audits and quality assurance processes.
We ensure the reliable operation of critical infrastructure such as ventilation, power, and medical systems - around the clock, all year round. Our logistics and support services take the pressure off clinical staff: from patient transport and bed preparation to material flow and waste disposal - all seamlessly integrated into the workflows of healthcare facilities.
And because care begins at the reception desk, our staff welcomes every guest with professionalism and empathy.