Markus Sontheimer, Chief Information and Digital Officer (CIDO) at the ISS Group, has been responsible for the company’s global IT and digital strategy for two years. He discusses where ISS stands in its digital transformation and the areas where he sees potential within facility management.
Where does ISS stand in terms of digital transformation?
A brief summary of the answer
ISS is focusing on the cloud as part of its global IT and digital strategy. Software developers are building software and applications for global markets. When it comes to cybersecurity, ISS outperforms the benchmark for complex industries.
Where does the digital potential for facility management in the real estate sector lie?
The answer in a nutshell
Energy management, workplace optimization, usage-based cleaning, carbon footprint: Meeting the increasingly complex demands of facility management requires technology, information, and transparency. A digitally integrated ecosystem opens up potential here to ensure transparency regarding CO2 emissions and efficiency in facility management.
What opportunities exist for digital FM solutions in the healthcare sector?
The answer in a nutshell
Healthcare institutions are highly complex ecosystems. Food service, cleaning, and patient beds must be provided at the right time, in the right place, and to the right standard. Facility management can support organizations with these non-medical tasks. Digital solutions can help optimize logistical processes, costs, and quality.
How can technology contribute to waste management?
A brief summary of the answer
When it comes to waste management, the focus is on how companies manage waste in their operations and how this affects their carbon footprint. To manage waste streams and sustainably reduce environmental impact, a system is needed that systematically tracks and evaluates every step and documents it for compliance audits.
And finally, a quick either/or
About Markus Sontheimer
Markus Sontheimer has been Chief Information and Digital Officer (CIDO) at the ISS Group since June 2021 and is thus responsible for the Group’s global IT and digital strategy. Before joining ISS, Markus Sontheimer - an industrial engineer - held various leadership positions, including CIO at Schenker AG in Essen and at Deutsche Bank.